1. Introduction
This Privacy Policy explains how CIRQENTA NETWORK TECHNOLOGY LIMITED ("Onren", "we", "us") collects, uses, discloses, retains and protects personal data when you use the Onren app and website. Onren is an online social entertainment service intended solely for adults aged 18 and over.
By using Onren you acknowledge that you are at least 18 years old and accept the practices described here. We aim to collect only what we need and to give you meaningful control over your information.
2. Data we collect
- Account data: nickname, gender, date of birth, selected country/region, language preference and login credentials you provide.
- Sign-in data: if you create or link your account using Apple or Google, we receive the name and email address that provider shares with us, plus a stable identifier for your account.
- Profile content: avatar, photos, videos, self-introduction and interest selections you choose to publish.
- Content: messages, images and video you send or receive, subject to our content review processes.
- Transaction data: coin top-ups, orders, entitlements and refund/chargeback records associated with your account.
- Device & log data: device identifiers, IP address, session and usage logs used for security and service quality.
- Support & safety data: reports, appeals and communications you send us.
- Verification data: where an identity or authenticity review applies — for example host onboarding, or when we must confirm your eligibility — the identity document, selfie or liveness check you submit and the outcome of that review. This data is used only to verify identity, meet legal requirements and keep the platform safe.
3. How we use data
We process personal data to provide and operate the service, verify eligibility and authenticity, personalise discovery within your settings, process transactions, maintain safety through moderation and risk control, prevent fraud and abuse, comply with legal obligations, and communicate service notices and support.
4. Legal basis
Where applicable, we rely on the performance of our agreement with you, your consent, our legitimate interests in operating a safe service, and compliance with legal obligations. You can withdraw consent at any time without affecting prior processing.
6. Retention & deletion
We retain personal data only as long as needed for the purposes described, including legal, accounting and safety requirements. Identity verification data is kept only as long as a review record must be retained by law or by our safety and dispute-handling obligations. You may delete profile content or request account closure; certain records may be preserved where the law or legitimate business needs (such as fraud prevention and dispute handling) require it.
7. International transfers
Onren serves users across multiple countries. Data may be stored and processed in facilities outside your country. Where required, we implement appropriate safeguards for cross-border transfers as permitted by applicable law.
8. Your rights
Subject to local law, you may request access to, correction of, export of, or deletion of your personal data, object to or restrict certain processing, and withdraw consent. To exercise these rights, contact us via the in-app help center or the details on our Contact page.
9. Security
We use technical and organisational measures designed to protect personal data, including access controls and monitoring. No method of transmission or storage is completely secure, and we work continuously to strengthen protections.
11. Minors
Onren is not intended for anyone under 18. We do not knowingly collect data from minors. If we learn an account belongs to a minor, we will take steps to suspend or remove it and delete the associated data.
12. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be reflected by an updated effective date and, where appropriate, notice within the app.
13. Contact
For privacy questions or requests, email contact@onrenai.com or visit our Contact page. You also have the right to lodge a complaint with a data protection authority where applicable.